Return policy

Art. 59. Exceptions to the right of withdrawal 1. The right of withdrawal provided for in Articles 52 to 58 for distance and off-premises contracts shall be excluded in respect of: a) service contracts after completion of the service if the performance began with the express agreement of the consumer and the acceptance of the loss of the right of withdrawal following the full performance of the contract by the trader; b) the supply of goods or services the price of which is linked to fluctuations in the financial market which the trader is unable to control and which may occur during the withdrawal period; c) the supply of tailor-made or clearly customised goods; d) the supply of goods liable to deteriorate or expire rapidly; c) the supply of sealed goods which do not lend themselves to return for hygienic or health protection reasons and were opened after delivery; f) the supply of goods which, after delivery, they are, by their nature, inseparably mixed with other goods; g) the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which may take place only after 30 days and the actual value of which depends on fluctuations in the market which cannot be controlled by the trader; h) contracts where the consumer has specifically requested a visit by the trader for the purpose of carrying out.f, on the occasion of that visit, the trader provides services in addition to those specifically required by the consumer or goods other than spare parts necessary for carrying out maintenance or repairs, the right of withdrawal applies to such additional services or goods; i) the provision of sealed audio or video recordings or sealed computer software which have been opened after delivery; l) the provision of newspapers, magazines and periodicals with the exception of subscription contracts for the provision of such publications; m) contracts concluded at a public auction; n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering or leisure services
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